Reference
Glossary
Definitions of SecureForce and facility-management terms such as workspace, site, geofence, deployment, roster, muster, DMR, NFH, KYC, PSARA, DigiLocker and data scope.
| Term | Meaning |
|---|---|
| Workspace | One organisation's private area in SecureForce. Nothing is shared between workspaces. |
| Member | A login in a workspace, with one role. |
| Mobile login | A login that signs in with a mobile number and password instead of an email, for guards without an email. |
| Approval Pending | The state of a newly registered workspace until a SecureForce super admin approves it. |
| SecureForce super admin | Innerverse Tech (IVT) staff who approve or reject new workspace registrations in the Super Admin Console. Not the same as a workspace's own Admin. |
| Man-day | One person on one day. Client Portal attendance over a period is counted in man-days. |
| Role | Admin, Ops Manager, HR Manager, Supervisor, Field Employee, Client, IT Admin or Viewer. See Roles and access. |
| Data scope | A limit on what one member sees: a branch, client, site or employee. |
| Vendor company | A legal entity of your own group (the service provider). |
| Branch | An office of yours that services a set of sites. |
| Service line | What you sell, e.g. manned guarding, housekeeping, technical services. |
| Grade | A pay band with base pay and an overtime rate. |
| Customer group | A customer organisation with one or more sister companies, e.g. ABC Group. Optional. See Customer setup. |
| Sister company | One company of a customer group, billed separately. Each is a client. |
| Client | A customer you supply staff to: one billed company. |
| Contract | An agreement held by one client; it can cover several of that client's sites. |
| Site | A place where staff work for a client, with a GPS point and radius. |
| Staff category | The kind of staff a worker is hired into, e.g. Security Guards, Housekeeping, Operators & Technicians. |
| Designation | A role within a category, e.g. Electrician. Matched by name with the daily report's designations. |
| Mandatory documents | What a worker must submit before HR approval: the common set, plus what their category and designation add. See Document rules. |
| Salary structure | A pre-approved salary: monthly components, gross, and the daily rate payroll uses. See HR approval. |
| Maker-checker | When on, a second HR user must approve what the first prepared. |
| E-signature | The worker's typed name and drawn signature on the exact contract text, with its SHA-256 fingerprint, time and device. |
| Approve & Deploy | One action that places an approved worker at a site and hands them to attendance, payroll, billing and the customer. See Approve & Deploy. |
| Reliever | A worker deployed without a fixed shift, rostered day by day. |
| Waiver | HR's recorded exception that one mandatory document is not needed for one worker. |
| Geofence | The circle (site point + radius in metres) a guard must be inside to check in. |
| Employee | One record per person, linked to a login by email or mobile number. |
| Onboarding | The six-step checklist that takes a new person from profile to deployment. |
| KYC | Pre-hire verification: identity, address, previous employment, police, medical, training, references, bank. |
| PSARA | The Private Security Agencies (Regulation) Act, 2005, which sets the checks and training required for private security guards. |
| DigiLocker | The Government of India app from which documents can be fetched directly from the issuing authority. |
| Deployment | A person posted at a site, in a role, from a start date, with a pay rate and bill rate. |
| Role title / designation | The job a person does at a site, e.g. Security Guard, Electrician. The deployment's role title and the approved headcount's designation must match. |
| Pay rate | Per day, what you pay the person. |
| Bill rate | Per day, what you charge the client. |
| Shift | A time slot, e.g. Day 07:00–19:00. |
| Roster / roster assignment | The plan of who works which shift, where, on which day. |
| Check-in / check-out | The guard's punches on their phone, with photo and location. |
| Muster | The day's attendance list for a site, which supervisors complete and approve. |
| Approved headcount | How many people of each designation the contract allows at a site. |
| DMR | Daily Management Report: approved vs deployed vs present per designation and site, and the shortage. |
| Shortage | Approved headcount minus present. |
| Coverage | Present as a share of those on duty. |
| Weekly off | A rostered day off. |
| NFH | National and festival holiday. |
| Cover from another post | Someone present at a site where they have no matching deployment, e.g. a reliever. |
| Reliever / floater | A worker who covers others' shifts at different sites. |
| Payroll input | One employee's pay row for a period: days, overtime, gross, deductions, net. |
| Billing input | One client and site's billing row for a period: units and amount. |
| PWA | Progressive web app: SecureForce installed on the phone's home screen. |