# Glossary

> Definitions of SecureForce and facility-management terms such as workspace, site, geofence, deployment, roster, muster, DMR, NFH, KYC, PSARA, DigiLocker and data scope.

| Term | Meaning |
|---|---|
| **Workspace** | One organisation's private area in SecureForce. Nothing is shared between workspaces. |
| **Member** | A login in a workspace, with one role. |
| **Mobile login** | A login that signs in with a mobile number and password instead of an email, for guards without an email. |
| **Approval Pending** | The state of a newly registered workspace until a SecureForce super admin approves it. |
| **SecureForce super admin** | Innerverse Tech (IVT) staff who approve or reject new workspace registrations in the Super Admin Console. Not the same as a workspace's own Admin. |
| **Man-day** | One person on one day. Client Portal attendance over a period is counted in man-days. |
| **Role** | Admin, Ops Manager, HR Manager, Supervisor, Field Employee, Client, IT Admin or Viewer. See [Roles and access](/docs/roles-and-access). |
| **Data scope** | A limit on what one member sees: a branch, client, site or employee. |
| **Vendor company** | A legal entity of your own group (the service provider). |
| **Branch** | An office of yours that services a set of sites. |
| **Service line** | What you sell, e.g. manned guarding, housekeeping, technical services. |
| **Grade** | A pay band with base pay and an overtime rate. |
| **Customer group** | A customer organisation with one or more sister companies, e.g. *ABC Group*. Optional. See [Customer setup](/docs/customer-setup). |
| **Sister company** | One company of a customer group, billed separately. Each is a client. |
| **Client** | A customer you supply staff to: one billed company. |
| **Contract** | An agreement held by one client; it can cover several of that client's sites. |
| **Site** | A place where staff work for a client, with a GPS point and radius. |
| **Staff category** | The kind of staff a worker is hired into, e.g. Security Guards, Housekeeping, Operators & Technicians. |
| **Designation** | A role within a category, e.g. Electrician. Matched by name with the daily report's designations. |
| **Mandatory documents** | What a worker must submit before HR approval: the common set, plus what their category and designation add. See [Document rules](/docs/document-rules). |
| **Salary structure** | A pre-approved salary: monthly components, gross, and the daily rate payroll uses. See [HR approval](/docs/hr-approval). |
| **Maker-checker** | When on, a second HR user must approve what the first prepared. |
| **E-signature** | The worker's typed name and drawn signature on the exact contract text, with its SHA-256 fingerprint, time and device. |
| **Approve & Deploy** | One action that places an approved worker at a site and hands them to attendance, payroll, billing and the customer. See [Approve & Deploy](/docs/approve-and-deploy). |
| **Reliever** | A worker deployed without a fixed shift, rostered day by day. |
| **Waiver** | HR's recorded exception that one mandatory document is not needed for one worker. |
| **Geofence** | The circle (site point + radius in metres) a guard must be inside to check in. |
| **Employee** | One record per person, linked to a login by email or mobile number. |
| **Onboarding** | The six-step checklist that takes a new person from profile to deployment. |
| **KYC** | Pre-hire verification: identity, address, previous employment, police, medical, training, references, bank. |
| **PSARA** | The Private Security Agencies (Regulation) Act, 2005, which sets the checks and training required for private security guards. |
| **DigiLocker** | The Government of India app from which documents can be fetched directly from the issuing authority. |
| **Deployment** | A person posted at a site, in a role, from a start date, with a pay rate and bill rate. |
| **Role title / designation** | The job a person does at a site, e.g. Security Guard, Electrician. The deployment's role title and the approved headcount's designation must match. |
| **Pay rate** | Per day, what you pay the person. |
| **Bill rate** | Per day, what you charge the client. |
| **Shift** | A time slot, e.g. Day 07:00–19:00. |
| **Roster / roster assignment** | The plan of who works which shift, where, on which day. |
| **Check-in / check-out** | The guard's punches on their phone, with photo and location. |
| **Muster** | The day's attendance list for a site, which supervisors complete and approve. |
| **Approved headcount** | How many people of each designation the contract allows at a site. |
| **DMR** | Daily Management Report: approved vs deployed vs present per designation and site, and the shortage. |
| **Shortage** | Approved headcount minus present. |
| **Coverage** | Present as a share of those on duty. |
| **Weekly off** | A rostered day off. |
| **NFH** | National and festival holiday. |
| **Cover from another post** | Someone present at a site where they have no matching deployment, e.g. a reliever. |
| **Reliever / floater** | A worker who covers others' shifts at different sites. |
| **Payroll input** | One employee's pay row for a period: days, overtime, gross, deductions, net. |
| **Billing input** | One client and site's billing row for a period: units and amount. |
| **PWA** | Progressive web app: SecureForce installed on the phone's home screen. |